RETURN AUTHORIZATION:  All returns must be approved by Customer Service. Once validated a Return Authorization Number (RA#) is issued. At that time, Customer Service will generate a new order and replace the item(s). All returns must display the Return Authorization number on the outside of each box, along with the customer’s return address. Returns received at our facility without an authorization will be refused on delivery.

DEFECTIVE PRODUCT: If you have received damaged, defective, or incorrectly shipped merchandise please notify Customer Service within 30 days and follow the return instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund for the cost of the product. (shipping charges can not be refunded).

NEW PRODUCT: If your are unsatisfied with yourSuperland purchase and the merchandise is unopened we will be happy to exchange it for you, for another title or store credit. (Merchandise must be unopened, in its original shrink wrap). We can not exchange any Product that has been opened.

PRE-VIEWED PRODUCT: If you are unsatisfied with yourSuperland PRE-VIEWED purchase and the merchandise is unopened we will be happy to exchange it for you, for the same title, if  available, for another title or store credit. (Merchandise must be unopened, in its original shrink wrap). We can not exchange any Pre-Viewed Product that has been opened.

Original shipping and handling charges cannot be refunded, and you will be responsible for all costs associated with return shipment. No COD returns will be accepted.

AFFILIATE RETURNS: In some cases you may have bought an item through one of our affiliates in this case the return policy is based on the Affiliates Terms & Conditions. How do you know if this is the case? Go to the page you bought your item from and click on the help button, then returns or return policy.

Important Information

Special order and open product are non-returnable.

Prior to returning product, contents must be well packaged to assure safe arrival. Product must be unopened, and in re-salable condition. We recommend using the original packaging for shipment.

Shipments must be received pre-paid at our returns facility. Any COD shipments will not be accepted.

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Returns Procedure

Please follow these simple steps to ensure your fast returns and appropriate new shipment or credit.

1. Contact Customer Service

You must contact Customer Service to obtain a Return Authorization Number (RA#). Returns cannot be accepted without this number. You may contact Customer Service in any of the following ways:

E-mail:[returns@superland.org]

Phone: 650-369-7368, Monday to Friday, 9am to 5pm, PST

2. Information Needed

Please have the following information ready before you call or as part of your e-mail or fax:

Order confirmation number

Your name

Your e-mail address

Your phone number

Product #

Product Name

Reason for return

3. Pack and Send