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International - Shipping Options:
Orders shipped Internationally (Outside of the United States) can be sent via
Standard
Shipping (USPS Priority Mail), UPS Second-Day Air, or UPS Next-Day Air. If not
specified we will ship via USPS.
NOTE: Not all shipping methods are available to all countries.
NOTE: Not
all shipping methods are available to all countries.
Below is a summary of shipping charges for superstarvideo.com. All shipping is
calculated at the time your order is placed.
STANDARD SHIPPING COSTS
- INTERNATIONAL ORDERS
| COUNTRY: |
FIRST ITEM USPS: |
EACH ADDITIONAL ITEM USPS: |
| Africa: |
$12.95 |
$ 5.00 |
| Asia: |
$12.95 |
$ 5.00 |
| Australia: |
$12.95 |
$ 5.00 |
| Canada: |
$ 9.00 |
$ 2.35 |
| Europe: |
$12.95 |
$ 5.00 |
| Japan: |
$12.95 |
$ 5.00 |
| Mexico: |
$ 9.00 |
$ 2.35 |
| South America: |
$12.95 |
$ 5.00 |
| Thailand, Malaysia, India |
At this time we can not ship
to these countrys. |
VCR
STANDARDS & DVD REGIONAL CODING,
CONCERNS FOR INTERNATIONAL CUSTOMERS:
- NTSC VHS
Standard: All
Video Tapes are produced in the
NTSC
(American Standard). These tapes will not play on the PAL
(European
Standard) or SECAM (French & Russian Standard) Video Tape
Recorders. General Videos - US Customers Adult
Videos - US Customers
- World Wide: Worldwide
customers beware that there are different types of NTSC.
Please make sure that your video plays US NTSC if you need
NTSC.
- PAL Standard:
VHS Tapes made for the European Market, are recorded in the PAL Standard . Adult
European Customers
- SECAM Standard:
VHS Tapes made for the French and Russian Market, are recorded in the SECAM Standard.
French
& Russian Customers
- General DVDs: Regional
Codes: All General DVD's and DVD players sold in the
United States, Canada, and Mexico are usually coded for Region 1. US
Customers
- Adult DVDs: At
this time, all Adult DVD's do not contain any regional
coding, so no matter where you are or where your DVD player comes from, you can
enjoy Adult top quality DVD titles. All
Customers
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International
Orders - Customer Verification Process:
Due to the high rate of international fraud
we have implemented a strict International customer verification process, for the following criteria:
- If an individual order is over $75
- There is excessive ordering by your account or
to the same shipping address.
- Your order receives a high fraud rating or
looks suspicious of fraud.
- Your phone number or email or billing address
is invalid.
We
request a copy of your credit card statement showing billing address and a copy
of your credit card
All fraudulent orders will be prosecuted to the
fullest extent of your local laws.
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International Ordering,
Customer Agreement:
Customs: Before ordering any
products, especially Adult Videos or Adult Goods please familiarize yourself
with the customs regulations of your country with regard to the censorship and
customs laws.
Customers placing an international order,
automatically agree to the following policies. SUPERLAND
and/or any of our affiliates (The
Company) shall not be responsible
for:
Customer shall abide by all local custom rules and regulations.
The Company
is not liable for packages that are confiscated by customs.
The Customers will be charged for any fees incurred by refused shipments.
The Company
is not liable for any lost orders containing Adult Materials.
The Company
is not liable for US Postal Service shipments that are lost.
The Company
will not pay for International duty taxes and any incurred taxes will
be charged back to the customers.
The
Company shall
not be responsible to honor a refund to a customer who orders
the wrong (VHS
STANDARD)
or (DVD REGIONAL CODING)
The Comany does not devalue the
cost of goods sold.
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FAQ's International Orders:
Question: Is it true that I maybe asked to fax my credit
information?
Answer: Yes. The only information that we need to
see is a photocopy of your credit card along with a credit card statement
showing your billing address. We can accept driver's license, passport and
bank/credit card statements. Please black out any information that is private.
Question: Will I have to fax my credit information every time I order?
Answer: No. This is a one time inconvenience. Once your account is verified you will not have to provide
this information again.
Question: Why do I have to fax you my credit card information when I already entered it
on-line?
Answer: We require this information in order to postively verify your account.
Question: Where do I fax to?
Answer: (650) 281-9924
If you still have questions, please
email to: orders@superland.org |
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