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Credit Card Safety?
We use the latest encryption technology and other methods to protect your
credit card information and we do not release it to any outside organization.
What will the
charge look like on my credit card?
The charge will be shown as an generic name. There will be no indication that
you have purchased adult goods on your credit card statement. In the event
someone calls us in reference to a charge we do not disclose the details of the
nature of the charge unless we feel certain it is the customer that has placed
the purchase. The only exception to this policy is when handling calls from
Visa/MasterCard's Internet Fraud Dept. We are required to disclose full
information to them under our credit card vendor license agreement to assist
them in their fraud prevention pursuits.
Your Privacy
Your information will not be used for any other purpose than to use it for the
information you requested when you fill out one of our request forms, purchase
ONLINE or E-Mail us. We will not provide, sell or lease your information to
third party.
Will I be put on a
mailing list and receive e-mail or mail promotions?
When you make a purchase from our site, you provide your name, email address,
credit card information, address, and phone number. We use this information to
process your orders, to keep you updated on your orders and to personalize your
shopping experience. So no , don't expect any e-mails or mail from us unless it
is concerning a recent order of yours.
Will you sell my
contact information to another company?
We are a going concern or we have been in business for countless years and plan
to be in business for many more. We feel selling customer information is in
direct conflict with this company goal. Further in order to most
efficiently serve you, credit card transactions are handled by a reputable
third-party banking institution. They receive the information needed to verify
and authorize your credit card and to process your order. They are under strict
obligation to keep your personal information private.
Can I have a catalogue mailed to me?
We do not mail catalogues. The only public catalogue is the online one. It would
be rather contradictory to not mail promotion mail and e-mail, but to mail
catalogues. We have not shipped catalogues since late 1994. If you receive any
catalogues in the mail they were not sent by us.
Has my order shipped?
We do our best to ship all orders within a few hours of receipt. Please note all
the warehouses are closed on Saturday and Sunday. All Shipments are
subject to stock availability.
How
do I track my order?
We can only track orders internally. You can learn the whereabouts of your order
by contacting CustomerService
Please provide your order number .
Do I have to pay
Sales Tax?
We are required to collect Sales
Taxes and remit such collections to the State Sales Tax Commission if we if our
warehouse is located in the same state as you reside in. We ship from different
warehouses depending on the product. Go to the help page when you are ready to
place an order.
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