A video on CD-ROM is a form of recording media. It allows full motion video as well as audio to be stored into a CD size disc. The movie CD's can be played back on:

Pentium based PC's (133 Mhz + recommended) with MS ActiveMovie or similar MPEG software)

This type of software comes pre-installed on almost every new computer for the year or two (if not longer)

486 PC's equipped with a dedicated MPEG Hardware Card

Power MACS with Apple QuickTime 2.5 or MPEG player

    A video CD is not the same as a DVD. However it will play on a DVD-ROM player. Just as any CD-ROM would. If you need help getting a Vivid CD-ROM to run you can download the QuickTime for Windows Repair Disk (qtfixnow.exe - 379 KB). If this doesn't help, call Vivid Video's technical line at 818-908-9663.

    A Video CD requires a MPEG player to be installed on your computer, while a regular CD-ROM requires QuickTime.

If you need to, be sure to download the latest version of QuickTime

Windows 3.1: qt16.exe - 203 KB

Windows 95: qt32.exe - 205 KB

Macintosh: mac_qt25.hqx

How do I get my DVD to work on my computer?
Certain titles have conflict problems with particular drives. This is more of an issue with the drive manufacturer than with the company that makes the title. Usually, the problem comes from a driver, which is the programming that recognizes the disk in the drive and transfers the data to your computer. Drive manufacturers are constantly discovering driver problems and frequently post updated drivers on their Web sites. These are easily downloaded and installed on your computer. If not, contact your drive manufacturer and alert them to the problem. Chances are, they will have an updated driver created to correct the problem in very little time.

What is a cookie and do you use them?
Cookies are very tiny text files that are stored on your computer when you visit certain web pages that record your preferences. Superland  uses cookies to keep track of what you have in your basket and to remember you when you return to our stores. They cannot harm your computer and they do not contain any personal or private information. You must accept cookies to shop at Superland  Here are basic instructions for turning cookie support on in the major browsers. For all other browsers please consult your documentation or online help files. If you do not know your browser version, click on help and then click the About... option.

Microsoft Internet Explorer 5.0

Select Tools -> Internet Options and click on the "Security" tab. The default selection, "Medium", supports cookies, but you can click on the "Custom Level" button to check. Scroll down until you see the word "Cookies" and verify that the radio button next to "Enable" is selected in both options.

Microsoft Internet Explorer 4.0

On the PC select View -> Internet Options and click on the "Advanced" tab. Scroll down until you see the word "Cookies" and verify that the radio button next to "Always accept cookies" is selected.

On the Macintosh, select Edit -> Preferences and scroll down until you see "Cookies" under Receiving Files. Make sure that "Never Ask" is selected.

Microsoft Internet Explorer 3.0

Choose View -> Options and click on the "Advanced" tab. Make sure that "Warn before accepting a cookie" is unchecked.

Netscape Communicator 4.0

Choose Edit -> Preferences and click on the "Advanced" option. Select the radio button next to "Accept all cookies" and click "OK".

Netscape Navigator 3.0

Open "Network Preferences" under Options. Next click on the "Protocols" tab and ensure that the box next to "Accepting A Cookie" is unchecked

Do I have to pay Sales Tax?
We are required to collect Sales Taxes and remit such collections to the New York State Sales Tax Commission from all New York State residents . If you are not a resident of New York State you should not pay Sales Taxes to us. 

Backorders

When will my backorder arrive?
We stock considerable overstock to ensure prompt delivery of orders.   In addition our warehouse receives several deliveries a day. Unfortunately Back-orders are highly dependent on the producers. As is such a backorder could be (at worst) as late as 3-4 weeks after order placement. To console you , our numbers show that less than 1 in 100 orders have a backordered item .  

Will you e-mail me regarding a backorder?
We will e-mail you regarding a back-order. To ensure discreetness and your privacy we will only refer to the item code and not the title. You will then be expected to reply to the email indicating whether you would like to wait for your item or whether you would like a substitution to be shipped immediately.

Can I have a catalogue mailed to me?
We do not mail catalogues. The only public catalogue is the online one. It would be rather contradictory to not mail promotion mail and e-mail, but to mail catalogues. We have not shipped catalogues since late 1994. If you receive any catalogues in the mail they were not sent by us.

back to top