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Previewed Movies, Preplayed Games?
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Are ... Used (Previewed Movies) Movies, Games or PVT's OK to buy? ...
A. Yes SUPERLAND guarantees all Pre-viewed product against defects
for 30 days. (exchange only)
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FAQ's
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Can I ... Special Order a Movie, DVD or Game if you do not have it in
stock? ... A.
Yes
SPECIAL
ORDERS MOVIES & DVDS
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Can I ... Buy VHS videos with the PAL Standard (European Standard)?
... A. When
ever we receive an order from Europe we want to confirm that you can play
the movies on your VCR. The movies ordered from SUPERLAND are
recorded in the NTSC (American standard). If you need have movies in the PAL
(European) or SECAM (France & Russia) Adult
European Customers - Click Here.
Also FYI, there are video duplicating stores which can
transfer the video from the American to European Standard in Europe.
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Can I ... Buy DVD videos with Region
Coding for my area?
... A. The DVD standard includes codes which can be used to prevent playback of certain
discs in certain geographical regions. Each player is given a code for the
region in which it's sold. The player will refuse to play discs which are not
allowed in that region. This means that discs bought in one country may not play
on players bought in another country.
Glossary,
DVD - Regional Coding
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Can I ... Rent Movies online?... A.
YES . . . select >>> RENTALS
. . . ADULT
RENTALS
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Is it safe to
use a credit card to buy product online?
A.
YES . . . All of our stores are on secure servers.
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Can I ... Email a question if it is not on the FAQ list? ... A.
YES . . . see below vvv
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| A. Yes
Email to: |
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[Supie
Answers] |
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Does ... SUPERLAND sell information about me? ... A.
NO,
our Privacy Policy is: Your information will not be used for any other
purpose than to give you the information you requested when you fill out one
of our request forms, purchase ONLINE or E-Mail us. We will not provide,
sell or lease your information to anyone.
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Does ... SUPERLAND have a pledge to Parents?
...
A.
YES, We strongly prohibit the rentals or sales to customers under 18 years old. We,
SUPERLAND, PLEDGE TO PARENTS is that persons aged 18 or under MAY NOT
rent or buy any videos, DVDs, Video Games or Laser Discs which are designated
by the Entertainment Software Ratings Board as
"Restricted" "R", "NC-17", "Mature",
"Adults Only", "X" or "XXX" rated products,
without parental consent. This is our pledge to the local community and the
worldwide community, to
insure the protection of minors from the influence of entertainment software
that may be considered "harmful or violent or determined to have sexual
content which is restricted". also see [MPAA Movie
Ratings]
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How do I ... ?
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How do I ... Get a list of all your Movies, New Releases, DVD movies, or Games?
... A. Because the list would have to contain over 80,00
videos and the list would have to be updated daily or weekly it is impossible for any
video store to have a list to give out. However we have two sources in our store which
show all movies and DVDs. Check out our VideoLog (a movie catalog) and VIC (a Video
Information Computer) where you can look up MOVIES & DVD's by your favorite STAR,
TITLE, DIRECTOR, STUDIO, KEY WORDS ... etc. VIC is updated monthly with all the new movies
and DVDs now available and coming soon.
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How do I ... Sell my used movies, DVD's, Games or
Laser Discs? A. We are not buying your
pre-viewed (used) items, at this time.
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How do I ... Contact
SUPERLAND? Contact
Us
<<<
click here
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Is...?
-
Is ... SUPERLAND part of a chain?...
A. No, we are a
local Independent Online Retailer.
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Is ... it safe to use a credit card to buy product online?...
A.
Yes, it is extremely safe. We use SSL Encrypted servers, which provide the
highest level of security available on the internet. This technology is
trusted by all major internet retailers, brokerage houses and banks.
However, if your not comfortable submitting your information online, you can
call us at (In California) (650) 281-9924 (Outside of California, toll free)
1(877) 238-6947 (Monday thru Friday, 9am - 5pm PST) ..... or Fax your order
to (650) 368-7657 (24 hours, daily) or mail your order to:
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Is ... there an age
requirement to purchase products...
A. Yes, All customers must be 18 years old or older.
Age Requirements Details
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superstarvideo.com
Attn: Customer Service Department
3182 Campus Drive, #404
San Mateo, Ca 94403
[Back to Previous Page]
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Support ... ?
- What if ... Your video gets stuck in my VCR? ... A. Try
unplugging the VCR and plug it back in, then press eject again, try
more than once ... If this does not work bring the VCR in to the store, we will remove the
tape, then you may need to get your VCR Cleaned and Adjusted. (You should plan on leaving
your VCR for 24 hours, because our technician may not be available.
- What if ... The Video or Game I
purchase does not work properly? ...
A. Contact
Us
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What Are, What Is ... ?
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What are ... Moratorium Movies? .... A.
Any Movie, Video or Game which the studio has put a hold on production and
no longer produce the movie on VHS, DVD, Laser or Game Platform. Disney uses
moratorium as a marketing tool by taking a video off the market (typically 7
years) thereby creating a demand for video when it is finally released. Some
recent titles were released just recently i.e. LITTLE MERMAID and LADY AND
THE TRAMP. Other major series recently are the 007 BOND SERIES which was
just re-released in October 99 and STAR WARS TRILOGY which has been on
moratorium since the release of STAR WARS:THE PHANTOM MENANCE. George Lucas
will probably re-release these originals when the PREQUEL is released to
video.
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What Are SUPERLAND's Guarantees, Policies, Shipping Options, etc. ...
A. Policies
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What is ... Genre? .... A. Genre means type
of movie i.e. drama, comedy, action, etc.
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What is ... Pre-Viewed? A. Pre-Viewed
Movies, DVDs, Games, and Laser Discs are used videos and games. The average
Pre-Viewed product has been rented less than 25 times and is just as good as
new product. We guarantee all Pre-Viewed to be free of defects. If a
Pre-Viewed item is defective return it with 14 days for exchange.
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What are the NTSC or PAL Standards? ... A.
Glossary
General Terms
-
What is the meaning of life?
- Yea
right, like I am going to tell you EVERYTHING?
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When ... ?
- When ... do the VHS & DVD New Releases
come in to a video store? … A. National Street Date for 98% of all Videos is every TUESDAY.
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Why can't ... ?
- Why can't ... I buy the latest New Release at a low price of $19.99 or so? ... A. Most rental movies when they first come to a video store have a retail
price of $102.99 - $110.99. After a period of typically 6 months or more, they are
re-released by the Studio at what is called a Sell Through price ... usually
$19.95 -
$26.99. How ever SUPERLAND starts selling about 5 weeks after Street Date. Also we have 1000's of other PREVIEWED
MOVIES
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Glossary, General
| Glossary,Video & DVD |[Glossary,
Internet |[Glossary,
Adult | [FAQ's]
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